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Our Practice

Our Practice

19 years in the marketCases from our practiceCode of EthicsBusiness communitiesTestimonialsRequest service cost

Helping businesses resolve debt issues for over 19 years

More than 3 million individuals and 20,000 companies have already entrusted us with their cases. EOS handles debt portfolios at any stage — from pre-trial collection to enforcement proceedings and bankruptcy.

Real cases from our practice

Situation

A logistics company had an overdue debt of 4.2 million roubles from a wholesale buyer. Attempts to collect independently over 8 months yielded no result.

EOS Solution

Pre-trial negotiations, claim work, filing a statement of claim. The court granted the claim in full; enforcement proceedings were opened.

Result

92% of the debt was recovered within 5 months.

Situation

A manufacturing company had a debt of €180,000 from a counterparty in Germany that had ceased communication.

EOS Solution

The debt was transferred to EOS Germany through the EOS Global Collection platform. Local specialists conducted negotiations and initiated legal proceedings.

Result

The debt was recovered in full within 7 months.

Situation

A construction holding company accumulated 60+ overdue debts from contractors totalling 28 million roubles. The internal team could not cope with the volume.

EOS Solution

EOS took over the complete receivables management cycle: segmentation, negotiations, claim work, and litigation where necessary.

Result

78% recovery rate; the holding's internal team was freed from debt collection entirely.

Situation

A bank wanted to sell a portfolio of corporate NPLs totalling 450 million roubles to clean up its balance sheet.

EOS Solution

EOS assessed the portfolio within 5 business days and made a purchase offer. The transaction was completed with full legal compliance.

Result

The bank received immediate liquidity; EOS continues to work the portfolio through its own channels.

Situation

A supplier had a 9.5-million-rouble debt from a buyer showing early signs of financial distress.

EOS Solution

EOS initiated bankruptcy proceedings, filed creditor claims, and participated in creditor committee meetings.

Result

The client was recognised as a secured creditor; 65% of the debt was recovered through the bankruptcy estate.

Situation

A telecom operator needed ongoing outsourcing of B2B debt collection across multiple regions.

EOS Solution

EOS set up a dedicated team, agreed on KPIs, and launched a regional collection process with monthly reporting.

Result

Recovery rate increased by 34% compared to the operator's internal results; SLA compliance exceeded 95%.

Our approach to quality assurance

EOS Russia operates in strict compliance with the law, is included in the state register of legal entities engaged in the recovery of overdue debt in accordance with Federal Law No. 230, and is a member of the National Association of Professional Collection Agencies (NAPCA).

EOS Code of Ethics

  • Legality and accountability of actions

    We act strictly within the legal framework and use only methods that can be justified by documents and legal norms.

  • Client reputational safety — a top priority

    We structure communications with debtors to minimise the risk of conflict and preserve business relationships wherever possible.

  • Proper negotiations without pressure

    We negotiate professionally and consistently: without threats, manipulation, humiliating language, or coercive scenarios.

  • Confidentiality and data protection

    We use provided information solely for collection purposes, comply with storage and access requirements, and sign NDAs when required.

  • Honest boundaries and the right to decline

    If prospects are low, we say so directly and suggest alternatives: negotiated restructuring, settlement agreement, or proper write-off with documentary justification.

EOS in business communities:

Russian-German Chamber of Commerce

Russian-German Chamber of Commerce

The Russian-German Chamber of Foreign Trade (VTB) represents the interests of both German enterprises in Russia and supports Russian companies in Germany. With over 900 member companies, the Russian-German VTP is the largest foreign business association. VTP is represented in Moscow and St. Petersburg. The representative office in Germany is located in Berlin.

Association of European Businesses

Association of European Businesses

The Association of European Businesses (AEB) is one of the main associations uniting European companies in Russia. Established in 1995, AEB is an independent non-profit organization that unites more than 500 companies operating in Russia. It includes both large international corporations and small and medium-sized businesses from the European Union and other regions of the world. The AEB lists also include American, Japanese, Korean and Turkish companies. They are all united by their commitment to strengthening economic ties between the EU and Russia, as well as their desire to improve the investment climate in the Russian Federation.

Moscow Chamber of Commerce and Industry

Moscow Chamber of Commerce and Industry

The Moscow Chamber of Commerce and Industry is part of the system of Chambers of Commerce and industry of the Russian Federation and unites more than 3,800 companies from various segments and sectors of the Moscow city economy - large, medium and small businesses, individual entrepreneurs, state, municipal and public organizations, branches of foreign companies. It is the largest association of entrepreneurs in the Russian capital.

The main task of the Moscow Chamber of Commerce and Industry is to support Moscow business and promote the development of entrepreneurship in Moscow, building effective relationships between business and government.

Franco-Russian Chamber of Commerce and Industry

Franco-Russian Chamber of Commerce and Industry

For more than 20 years, the Franco-Russian Chamber of Commerce and Industry (CCI France Russie) has been the central platform uniting the business interests of leading French and Russian enterprises. Today, CCI France Russie includes more than 400 companies from 40 sectors of the economy. The main activities of the Chamber are the development of the business community, support for enterprises and lobbying for their interests.

St. Petersburg International Business Association

St. Petersburg International Business Association

SPIBA is an independent non-profit business association that unites and supports Russian and international companies operating in St. Petersburg and the North-Western region of Russia.

Italian-Russian Chamber of Commerce

Italian-Russian Chamber of Commerce

The Italian-Russian Chamber of Commerce (IRTP) is a private non—profit association aimed at developing economic, commercial and cultural cooperation not only between Italy and Russia, but also with Armenia, Georgia, Tajikistan, Kyrgyzstan and Turkmenistan. Founded in 1964, the Chamber provides qualified services to numerous enterprises interested in working in the Italian and Russian markets.

They trust us:

PKO "ABC" LLC

PKO "ABC" LLC

On behalf of PKO ABC LLC, I would like to express my gratitude to the team of PKO EOS LLC for their long-term successful cooperation in the framework of auctions on the Debt Market electronic trading platform.

OSG Records Management Center LLC

OSG Records Management Center LLC

During the cooperation, the team of PKO EOS LLC has established itself as a reliable partner, has been able to repeatedly confirm its high competence and ability to pay attention to details.

We have made sure that EOS can be trusted with the most difficult issues within the framework of our joint cooperation.

PJSC RosBank

PJSC RosBank

We thank the EOS LLC team for the work done, the company's employees have demonstrated a high level of customer service and professionalism.

PJSC Uralsib Bank

PJSC Uralsib Bank

With extensive experience in dealing with overdue debts, the management and staff of EOS LLC have established themselves as highly qualified professionals in their field, ready to professionally solve problems of any complexity efficiently and in the shortest possible time, in compliance with the terms of the contract, ethics standards and current legislation.

PJSC Bank FC Otkritie

PJSC Bank FC Otkritie

The specialists of EOS LLC have shown high competence in solving complex issues related to the collection of overdue debts.

Auchan LLC

Auchan LLC

Based on our positive experience, Auchan LLC recommends EOS LLC as a professional, conscientious and reliable partner in the field of corporate debt collection.

Credit EuropaBank JSC (Russia)

Credit EuropaBank JSC (Russia)

Since 2008, the company has established itself as a reliable and competent partner of the Bank in such business areas as the collection of overdue debts as a representative of the Bank and the acquisition by the company of the rights to claim the debts of individuals as a new creditor.

PSB

PSB

We thank the EOS team for their high professionalism and knowledge of their business. We will be glad to continue our cooperation and recommend EOS LLC as a reliable partner.

Bank "Saint Petersburg"

Bank "Saint Petersburg"

We are pleased to note the high level of professionalism and knowledge of their business. We will be glad to continue our cooperation and recommend EOS LLC as a highly qualified and experienced partner.

АО «ОКБ»

АО «ОКБ»

We hope that our cooperation will continue in the future and will soon reach a new and more effective level.

The Bureau staff wishes your team success in its activities and achievement of all its goals

K50 LLC

K50 LLC

K50 LLC sincerely thanks the EOS LLC team for their high-quality and professional work in collecting accounts receivable. We will safely recommend your team as experts who know their business.

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